“Let’s take care of each other. Let’s be human together.”
– Daniel Julien, Teleperformance Founder and CEO

“Let’s take care of each other. Let’s be human together.”
– Daniel Julien, Teleperformance Founder and CEO

Crisis Management and Support Services for Overcoming COVID-19

A global leader in customer experience management, Teleperformance has established operational best practices for mitigating disruptions and providing crisis-response services:

  • For citizens, by providing around-the-clock help lines

  • For companies, by supporting supply chain logistics, grant management, charitable endeavors, and more

  • For governments, by managing contact tracing, care center lines, citizen repatriation, and vaccination logistics and support services

With our global scale and reach, Teleperformance is uniquely qualified to deliver a wide range of essential support services in over 265 languages and dialects, across 80 countries.


When speed and agility critical necessity to effective crisis management, Teleperformance has already delivered COVID-19 response services, including:

  • COVID-19 Citizen Hotline: An inbound line for essential services to provide guidance on coronavirus causes, symptoms, and precautionary measures, with emergency call capabilities for medical screening of symptoms

  • Government Payout Line: A line to support inquiries on government payouts to poverty-stricken citizens

  • Government Economic Support Measures: A hotline for inquiries on grants for small and medium-sized businesses

  • Contact Tracing and Care Center: A hotline that offers proactive social monitoring for quarantined and high-risk individuals

  • Citizen Repatriation: Outbound calls to inform about social or humanitarian departure flights to aid the repatriation of citizens from abroad during the pandemic

  • Donations Line: A support line dedicated to receiving donations for vulnerable groups
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Facilitate remote symptom check and diagnosis, scheduling tests, and advice on symptoms and scheduling of doctor’s appointments
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Proactive monitoring and reporting on symptom changes and providing information
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Active information dissemination and communication with individuals in contact with patients
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Support on self-isolation living and access to essential services

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